Notice the care home that stopped reordering its gloves.
Care organisations reorder the same consumables on a fixed beat: gloves, incontinence products, wound care. A tender or a new purchasing agreement can end that beat overnight. Signal Base sees it in the first missed week.
- Zorgcentrum De Es
- Thuiszorg Wijk 3
- Huisartsen Plein
- Verpleeghuis Hof
- Revalidatie Oost
- Woonzorg Linde
- Hospice Rust
- Zorgboerderij Erf
- Fysio Centrum
Call today 3
- Zorgcentrum De EsPast rhythmOrders every week. Last one 13 days ago.
- Verpleeghuis HofSmaller ordersStill orders, but 47% less per order.
- Revalidatie OostProduct droppingWound care off the order for 6 weeks.
- Woonzorg LindePast rhythm
- Zorgboerderij ErfNew customer
Demo data. Scroll to move today forward.
What normal looks like
weekly to monthly
A care home orders every week, a home-care team every fortnight per district, a GP practice once a month. The hub keeps one rhythm per location, not just per organisation.
The four signals, in your trade
One line per customer on the call list, with the strongest reason. This is how they read for care homes, home care, GP practices and physiotherapists.
Past its own rhythmOn the list: Orders every week. Last one 3 weeks ago.
The customer usually orders every three weeks and it has been five. The hub compares each customer with their own habit, not with a fixed number of days, and only lists the ones worth the call.
What you say: “We missed your weekly order twice. Has the ordering moved to central purchasing?”
Smaller ordersOn the list: Weekly as always, 35% less per order.
They still order on time, but structurally less per order. Often it means another supplier now gets part of the list.
What you say: “Your orders are smaller since the autumn. Did the number of residents change?”
A product drops outOn the list: Wound care off the order for 6 weeks.
One product or a whole category has stopped showing up on otherwise normal orders. That is a cross-sell conversation, not a rescue.
What you say: “You stopped taking wound care products from us. Was there a problem with one of them?”
New customerOn the list: First order 6 days ago.
The first order just went out. A call in the first two weeks is when a one-off becomes a regular.
What you say: “How did the first delivery go? Shall we set up a fixed weekly order?”
What else it watches for you
Who to call today
One line per customer with the strongest reason, and the customer card behind it: what they buy, when they order, their price agreements and their open invoices.
See it in the hubThe week against the budget
A year budget per location, imported from CSV with a preview of what changes, and every week checked against it.
See it in the hubMoney that is late, and money that is coming
Expected payments per day and the invoices that run late, per organisation and per location.
See it in the hub
Seasons
Flu season raises the volumes and summer lowers them in some locations. Each location is compared with its own year.
Your systems
Live today: Brincr as the ERP and WooCommerce as the webshop, plus supplier PDFs, Google Maps for routes and your label printer. Running something else? We build the connector for the system you use.
Show me this on our customers.
Tell us which ERP and webshop you run and roughly how many customers you deliver to. We show you the hub on demo data from care and medical supplies, then on yours.
Or mail hello@signalbase.app